Name: Wicom Technologies
Address: President Secretariat Road, Muzaffarabad, Azad Jammu & Kashmir, 13100, PK
Telephone: +92 5822 446419

Question 1

What does Wicom Technologies do?

Accepted Answer

Wicom Technologies is an IT and security systems integrator based in Muzaffarabad, AJK. We specialize in security equipment, surveillance systems, active & passive networking, software solutions, power solutions, and consultancy. Our service lines cover ERP solutions, data & network solutions, CCTV & access control, LAN & WAN solutions, software solutions, fire protection & safety equipment, biometric products, road blockers & barriers, and VSAT satellite connectivity. We've been operating since 2012.

Question 2

Where is Wicom Technologies located?

Accepted Answer

Wicom is based at President Secretariat Road, Muzaffarabad, Azad Jammu & Kashmir, Pakistan. We serve clients across AJK and broader Pakistan. Contact us at +92 5822 446419 or info@wicom.com.pk.

Question 3

What certifications does your team hold?

Accepted Answer

Our engineering team holds certifications from Cisco, Avaya, and Juniper — covering network engineering, IP telephony, and routing/switching. We've been deploying enterprise-grade infrastructure in AJK and Pakistan since 2012.

Question 4

Do you work with clients outside AJK?

Accepted Answer

Yes. While we're based in Muzaffarabad, we serve clients across Pakistan. For software and ERP projects, we work remotely with clients anywhere. For physical infrastructure (CCTV, fire alarms, network cabling, barriers, biometrics), we primarily serve AJK and northern Pakistan, with project-based deployments elsewhere by arrangement.

Question 5

What technology partners do you work with?

Accepted Answer

Wicom is partnered with or certified on Acer, Bosch, Cisco, Dell, D-Link, Hikvision, HP, Intel, Samsung, TP-Link, Ubiquiti, Linksys, and YahClick for VSAT satellite internet. For fire protection we partner with NAFFCO, Global Fire Equipment, and NFPA. For biometrics we partner with Anviz, for barriers and parking with SEWO, and for surveillance with TVT, IVY Networks, and CP Plus. We're vendor-independent in our design approach — we recommend the right technology for your needs.

Question 6

How do I get a quote?

Accepted Answer

Use the Get Started page to tell us what you need — you'll be guided through a quick qualification flow. Or use the chat widget in the bottom-right corner. Or call us at +92 5822 446419. We respond to all enquiries within one business day.

Question 7

Do you offer maintenance and support after installation?

Accepted Answer

Yes — maintenance and servicing is a core part of our business. We offer annual maintenance contracts (AMCs) and support contracts covering preventive servicing, camera cleaning, equipment calibration, firmware updates, priority break/fix response, and 24/7 monitoring where applicable. We service CCTV, networking, fire alarm, access control, biometric, barrier, and VSAT equipment — including systems we didn't originally install. We also provide training so your team can operate the systems we install.

Question 8

Can you upgrade our existing CCTV or network infrastructure?

Accepted Answer

Yes. We handle legacy-to-modern migrations — converting analogue CCTV to IP, migrating TDM telephony to VoIP, modernizing networks, and augmenting existing systems with AI video analytics or IoT sensor monitoring where it adds value. We design migrations with parallel old/new operation to ensure zero downtime during transition.

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